MailWhisper

Thank you for using MailWhisper. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website (mailwhisper.app), web extension(s), and API services (collectively referred to as "Services"). We are committed to protecting your personal data and ensuring transparency regarding its use.

1. Who We Are
MailWhisper is a SaaS platform that provides pixel-based email tracking and engagement analytics. Our services are intended for users who wish to monitor recipient interaction with emails they send, including delivery, open rates, and geolocation insights.

2. What Data We Collect
We collect the following types of data:

a. Personal Information
We may collect:

Email address, name, and password when you create an account

IP address and browser information when you access our platform

Payment-related data if you subscribe to a paid plan (processed securely via third-party providers)

b. Email Tracking Data
If you use MailWhisper to embed tracking pixels in emails:

We collect recipient interaction data including open timestamp, approximate geolocation, IP address, device type, user agent, and referrer

We do not collect the email content or attachments you send

c. Cookies and Web Analytics
We use cookies to support login sessions, security features, and usage analytics

Third-party services like Google Analytics may be used to analyze aggregated usage trends

3. How We Use Your Information
We use your data to:

Provide and operate the MailWhisper service

Display email tracking results in your dashboard

Improve, personalize, and expand our platform

Prevent fraud and abuse

Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your information based on the following lawful bases:

Your consent

The necessity of processing for the performance of a contract

Compliance with our legal obligations

Our legitimate interest in improving our services and securing our platform

5. Data Retention
We retain collected data only as long as necessary:

Account data: until account deletion

Tracking data: stored for [e.g., 90 days or user-defined period]

Logs and analytics: retained in aggregated form for diagnostic and performance evaluation

You can delete your data at any time by deleting your account or contacting support.

6. Your Rights (EU & UK Residents)
You have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your data

Object to or restrict processing

Withdraw consent at any time

Lodge a complaint with a supervisory authority

To exercise these rights, email us at: [email protected]

7. Data Security
We take industry-standard measures to protect your information, including:

SSL encryption of all data in transit

Secure server environments

Limited access control and internal data policies

No system is 100% secure, but we work continually to improve the security of your data.

8. Third-Party Services
We may rely on the following third-party services:

Cloudflare (CDN and security services)

Google Analytics (usage analytics)

Stripe or PayPal (for billing)

Cloud hosting providers (e.g., Hostinger, DigitalOcean)

Each provider is bound by their own privacy policies and contractual data protection agreements with us.

9. International Data Transfers
As part of providing our services, your data may be processed in countries outside of your home country, including the United States and the EEA. Where applicable, we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.

10. Children’s Privacy
MailWhisper is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a child, please contact us for immediate deletion.

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes via email or platform notice. Continued use of the service after changes constitutes acceptance of the revised policy.

12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Email: [email protected]
Subject Line: Privacy Inquiry – MailWhisper